1. From the Menu, tap Remote Monitoring to open the Equipment List
2. Each piece of equipment with an actively reporting sensor added should display sensor data to the right
   • For equipment with multiple sensors, you'll see a status summary
3. From the Equipment List, tap on the Cloud Connector to ensure it shows signal strength above 20%

If sensor data is missing: 

1. Sensor data may take 30-60 minutes to appear after installation
2. Refresh the equipment screen every 5-10 minutes until data is displayed
3. Ensure the Cloud Connector shows a solid white LED light
4. Check that Cloud Connector signal strength is consistently above 20%
   • Cloud Connector Signal Strength History Graph (ex. below) should show consistent signal. If there are gaps or signal reporting stops completely, there could be an issue with the Cloud Connector
   • If the LED light is not solid white or signal strength is not above 20%, see Cloud Connector Offline or Not Reporting Consistently

1. Connectivity Issues
2. Environmental Factors
3. Depleted Battery

1. No online Cloud Connectors nearby
   • Verify that the sensor can send data through at least one online Cloud Connector nearby. If there are no online Cloud Connectors, check that the Cloud Connectors nearby are properly plugged in and within range. Refer to Installing Cloud Connectors for in-depth instructions on how to properly install our sensors and Cloud Connectors.
2. Low Signal Strength
   • Check the connectivity history for any issues. Minor environmental changes can disrupt weak signal sensors. Look for changes like relocated Cloud Connectors, new walls, or infrastructure changes affecting radio communication. Adjust the setup by adding more Cloud Connectors or changing sensor placement. Position the Cloud Connector in the middle of the room, elevated, and avoid enclosed spaces. Wait a few hours to see if the sensor reconnects. See Installing Cloud Connectors for detailed instructions. If problems persist, contact support.
3. Power Outage
   • General power outages will cause the sensors to go offline as well. If power is consistently available, check the Cloud Connector’s socket. Test the socket’s functionality with another device or move the Cloud Connector to a different socket to ensure sensor connectivity.
4. Cellular/Cloud Service Issues
   • Cellular outages and Cloud Service disruptions can unexpectedly affect the sensor and Cloud Connector online status. Unstable connections can also result in sensor downtime and data loss.

1. Extreme Operating Temperatures
   • Sensors may cease data reporting when placed outside specified temperature ranges. Prolonged exposure to extreme temperatures can lead to sensor malfunction. Refer to sensor data sheets for specific Operating Conditions. Frequent temperature fluctuations can also affect sensor lifespan. Adjust the temperature and verify sensor functionality
2. Exposure to Magnetism
   • Our small sensors are not designed for installations that involve magnets or any proximity to magnets. Strong magnetic fields or magnet-based mounts can cause the sensor to drain the battery faster and become unresponsive. Remove the sensor from the magnet and wait a few minutes to check for reconnection. If the sensor does not connect, it might mean that it has been irreparably damaged by the magnet. For more tips on the installation, please refer to Adding Equipment and Claiming Sensors
3. Mechanical Stress
   • Improper placement can damage sensors, leading to offline status. Inspect for visible damage and adjust mounting to prevent external forces from impacting the sensor, for example, a door touching the proximity sensor upon closing
4. Water Penetration
   • While the sensor is water resistant, extended exposure to water can lead to penetration and reduced lifespan, especially in high temperatures. Safeguard the sensor by sealing it in a waterproof enclosure. If the sensor is already exposed to water, try drying it and check if it still functions
5. The sensor is placed on Metal
   • Placing a sensor directly on metal impairs wireless range. Remount it to avoid direct contact with metal. Use Mounting Brackets or plastic spacers. You can also partially place the sensor on metal or angle it at 90 degrees. Consider adding a Cloud Connector in the same room. For more tips on the installation, please refer to Adding Equipment and Claiming Sensors

The reasons for a sensor to have a prematurely depleted battery can be various. Note that in some cases, the sensor can have a depleted battery even if the last reported battery level was more than 0%. Some of the most common reasons for the depleted battery are:

1. High Power Boost Mode
   • If the sensor is not within range of the Cloud Connector, it may cause the sensor to go into “boost mode”. Unstable connections can trigger this even with strong signal strength. For tips on avoiding High Power Boost mode, visit the Sensor Troubleshooting document. Monitor historical connection data and the Studio’s battery level. Utilize the Battery Status Event to check for low battery.
2. The Number of Events
   • Under normal conditions, the sensor can send up to around 500,000 events before depleting the battery. If the sensor was depleted due to a high number of touch or proximity events, consider replacing it with a counting variant.
3. If the battery is at 0%, please do the following:
   • Sensors with removable batteries: Please try replacing them with known working batteries and check if the sensor comes back online. If the sensor stays offline, contact support
   • Sensors with non-removable batteries: Please contact support for confirmation of the battery status before you dispose of any equipment, we need to stop the subscription for defective or depleted sensors not covered by a warranty to avoid future charges.