When setting up a Cloud Connector for the Ecolab Remote Equipment Monitoring (REM) system, you'll need to select an optimal location for installation, claim the device in the Ecolab KitchenIQ™ app, and confirm connectivity.
To edit Remote Monitoring settings, you must have the "Edit REM" permission. For more information on different role permissions visit Edit Role Permissions.
Plan Cloud Connector Placement
- Choose a central location for the Cloud connector
- High on a shelf, wall, or ceiling
- Near an electrical outlet (within 5 ft)
- Preferably near an exterior wall or window
- Avoid placing the Cloud Connector:
- On metal or stainless steel surfaces
- Near electrical panels or conduits
This is a temporary location for the Cloud Connector while sensors are added to your equipment. DO NOT MOUNT the Cloud Connector at this time. Final mounting of the Cloud Connector to a wall or ceiling will happen after sensors are in place and reporting data.
Connect to Power
- Plug the power adapter into the Cloud Connector and a working outlet
- Wait 3-4 minutes for the device to activate
- Watch the LED light on the Cloud Connector:
- Pulsing White - Connecting/Updating, this can take up to a few minutes
- Solid White - Connected to the internet and fully operational
- Solid Red - No connection to the internet via cellular data, or that the Cloud Connector hasn't been added in the app. Make sure that the Cloud Connector has been added to the app for at least 30-60 minutes. If the red light persists, see Cloud Connector Offline for troubleshooting.
Claim the Cloud Connector in the Ecolab KitchenIQ™ App
- From the Menu, tap Remote Monitoring
- Tap the + icon in the top right corner
- Tap Add Cloud Connector
- Type the name of the Cloud Connector, then tap Continue
- Scan the Cloud Connector's QR code
- If a pop-up appears stating that KitchenIQ would like access to the camera, select allow
- Wait for the scan to complete, then a confirmation message will appear. The Cloud Connector should now show up in your equipment list
Confirm Connectivity
- From the Menu, tap Remote Monitoring to open the Equipment List
- From the Equipment List, tap on the Cloud Connector to ensure it shows signal strength above 20%
- The Cloud Connector will also show "Good Connection" to the right of its name
- If signal strength is not above 20%, see Cloud Connector Offline or Not Reporting Consistently
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