1. Make sure that the cloud connector has been added to the app for at least 30-60 minutes. See the Claim the Cloud Connector in the Ecolab KitchenIQ App section of the Installing Cloud Connectors article for instructions.
2. If the LED light on your Cloud Connector is White, the Cloud Connector is online and functioning.
   • Try refreshing the Ecolab KitchenIQ™ app screen by pulling down
   • If data still does not appear, close and reopen the app
   • If possible, check the app on another device (like a tablet or PC) to confirm if data appears there
   • If no data shows on any device, submit a support ticket for further help
3. If the LED light on your Cloud Connector is Red, the Cloud Connector may be offline.
   • If an Ethernet cable is plugged in, continue below to If Using Wired Ethernet
   • If you're using wireless connection (no Ethernet cable), continue below to Improve Cellular Signal
4. If there is no LED light on your Cloud Connector, confirm the power cord is securely plugged into the Cloud Connector and a working electrical outlet.
   • If the light still doesn’t turn on, submit a support ticket. The power adapter or device itself may be causing an issue.

1. Contact your internal IT support to confirm:
   • The Ethernet port is active and not disabled
   • The Cloud Connector is connected to a live hub, switch, or router
   • The device has been assigned a valid internal IP address
   • No firewall or network policy is blocking internet access
2. If your IT team has verified these items and you're still not receiving sensor data, continue to Check Signal History

1. From the Menu, tap Remote Monitoring
2. Search for and tap the effected Cloud Connector
3. Use the graph to view historical strength
   • Tap the date range in the corner to expand or narrow results
   • Tap and drag your finger along the graph to view signal levels over time
4. If signal is consistently above 20%, the issue likely isn’t cellular signal–submit a support ticket. If signal is often below 20% or drops to 0–10%, continue below to try to Improve Cellular Signal.

1. Place it closer to a window or exterior wall
2. Move it away from large metal objects like cooler walls, metal shelving, and metal kitchen equipment
3. Move it away from electrical equipment like electrical panels, electrical conduits & wiring, breaker boxes, and kitchen equipment like large mixers, ovens, refrigeration compressors, etc.
4. If the Cloud Connector is already near a window or exterior wall, try moving it a few feet to improve the signal, or try relocating it to a different exterior wall or window
5. After moving, wait 1-2 hours and then check the Cloud Connector signal strength in the app to confirm if the signal increased or decreased

To verify signal strength:

1. From the equipment list, tap the equipment the sensor is attached to
2. Tap the individual sensor to open its details
3. Note the sensor's signal strength under Current Status
   • If some sensors had poor wireless signal already, moving the Cloud Connector farther away can reduce signal strength from that sensor.
   • If moving the Cloud Connector improves signal for some sensors but causes others to drop offline, you may need an additional Cloud Connector to maintain full coverage. Contact your Ecolab FSS representative for support.