To add a sensor to new equipment: 

1. From the Menu, tap Remote Monitoring
2. Tap the + icon in the top right corner
3. Tap Add Equipment
4. Name the Equipment and select a template, then tap Save and Continue
5. The camera should activate automatically
   • If a pop-up appears stating that KitchenIQ would like access to the camera, select allow
   • Point the camera at the QR code and adjust for clarity
6. If the camera doesn't open or shows a black screen, continue to Enable Camera Access

To add a sensor to existing equipment: 

1. From the Menu, tap Remote Monitoring
2. Search for and select the desired Equipment
3. Tap the + icon next to Attached Sensors
4. The camera should activate automatically
   • If a pop-up appears stating that KitchenIQ would like access to the camera, select allow
   • Point the camera at the QR code and adjust for clarity
5. If the camera doesn't open or shows a black screen, continue to Enable Camera Access

Make sure your device allows the KitchenIQ app to use the camera:

1. iOs: Settings > KitchenIQ App > Allow Camera Access
2. Android: Settings > Apps > KitchenIQ App > Permissions > Camera
3. PC Browsers
   • Chrome: Settings > Privacy and Security > Site Settings > Camera
   • Edge: Settings > Cookies and Site Permissions > Camera
   • Safari: Preferences > Websites > Camera
4. Return to the KitchenIQ app and try scanning again. If the camera now opens but still doesn't scan, continue below.
   • If the camera still will not open, contact support for further assistance.

1. Adjust the distance between the camera and QR code
2. Improve lighting around the code
3. On PC: Disable camera blur or hold the sensor near your face to help the camera focus
   • If a pop-up appears stating that KitchenIQ would like access to the camera, select allow
4. If scanning works, you're all set!
5. If scanning triggers an error message, skip to Error Message After Successful Scan
6. If scanning still fails, continue to Enter Sensor ID Manually

1. Open your device's camera app (not the KitchenIQ app) and scan the sensor's QR code
2. Tap the Search Prompt when it appears
3. A browser will open showing a 20-character sensor ID. Copy or write it down.
4. Return to the KitchenIQ app
5. From the Menu, tap Remote Monitoring
6. Search for and select the desired Equipment
7. Tap the + icon next to Attached Sensors
8. Tap Enter Identification Code Manually
9. Paste or type the Sensor ID and tap Save
   • If the sensor adds successfully, you're all set! If not, continue to try a different sensor

1. If the app says the sensor is already registered to another account:
   • If you recognize and have access to that account, remove the device from it first
   • Then, return to your account and re-add the device
2. If you do not recognize or have access to the account or receive a different error, contact support.

1. From the Menu, tap Remote Monitoring
2. Try scanning a different sensor or Cloud Connector
   • If the new device works, the original may be defective. Please contact support and provide a photo of the sensor's QR code
   • If no devices scan successfully, contact support for further assistance.