Are you expecting Remote Monitoring alerts via push notification, but aren't receiving them? This guide will help you check your alert setup and ensure your device is configured to receive notifications.
To edit Remote Monitoring settings, you must have the "Edit REM" permission. For more information on different role permissions visit Edit Role Permissions.
Confirm an Alert Rule Exists
- From the Menu, tap Remote Monitoring
- Tap the gear icon in the top right corner
- Under Rules, search for and select the Alert the user is not receiving
- If no Alert Rules exist, tap the + icon and select Create Rule
Alert Rules control when alerts are sent, how they’re delivered (Push, SMS, Email), and who receives them.
Review the Alert Schedule
- Tap Edit next to Schedule
- Check that the alert is scheduled for the correct days and times
- You can set alerts for specific shifts (day/night, weekday/weekend) or select “Anytime” for 24/7 alerts
- Tap the start or end time to adjust the schedule if needed
Confirm Push is Selected as a Delivery Method
- Tap Edit next to Notification Methods
- Check to ensure Push is selected
- Selected delivery methods will show a checkmark
- You can select more than one delivery method
Verify Recipients are Assigned
- Tap Edit next to Recipients
- Check that the correct users, roles, or teams are selected
If the Recipient list is not correct:
- Select the appropriate people or groups
- Selected employees will show a checkmark
- Tap Save
- Once added, the user should begin receiving alerts. If they still don't, continue to Check Device Notification Settings
Check Device Notification Settings
- Open your device's settings
- Go to Apps > Ecolab KitchenIQ™ > Notifications
- Make sure notifications are enabled
- If notifications were off, turning them on should resolve the issue. If alerts still aren’t coming through, contact support for further assistance
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