1. From the Menu, tap Remote Monitoring
2. Select the Equipment that is not generating alerts

1. Tap Show on Equipment Information to identify the Equipment Template associated with it
   • Take note of the Equipment Template name to be used in the next steps
2. Tap the back arrow to return to the Equipment list

1. Tap the gear icon in the top right corner
2. Tap Templates and select the one identified in step 3

For each sensor type, confirm that alert parameters are set:

1. Temperature: Compliant temperature range
2. CO2: Trigger values for levels 1, 2, and 3
3. Humidity: Compliant humidity range
4. Barometric Pressure: Threshold range
5. Open/Close Sensors: Alerts for unexpected open or closed states

If parameters are missing, tap each sensor type to configure them. If alerts still aren't working after configuration, proceed to Confirm Alert Rules Exist and Are Active

1. Tap the back button to return to Remote Monitoring Settings
2. Tap Rules
3. Search for and select the alert rule in question
   • If no alert rules exist, tap + Create Rule

Alert Rules control when alerts are sent, how they’re delivered (Push, SMS, Email), and who receives them.

1. Tap Edit next to Schedule
2. Check that the alert is scheduled for the correct days and times
   • You can set alerts for specific shifts (day/night, weekday/weekend) or select “Anytime” for 24/7 alerts
   • Tap the start or end time to adjust the schedule if needed

1. Tap Edit next to Notification Methods
2. Make sure at least one delivery method is selected: Push, SMS, Email, and/or Robo Call
   • Selected methods will show a checkmark

1. Tap Edit next to Recipients
2. Check that the correct users, roles, or teams are selected

If the Recipient list is not correct: 

Issues with a Specific Alert Delivery Method