1. If other sensors at your location are posting data, continue to Confirm the Correct Sensor is Installed below
2. If no sensors are posting data, the issue may be with your Cloud Connector. See Cloud Connector Online but No Sensor Data Reporting

1. Open your device's camera app (not the Ecolab KitchenIQ™ app) and scan the sensor's QR code
2. Tap the Search Prompt when it appears
3. A browser will open showing a 20-character sensor ID. Copy or write it down.
4. Next, open the KitchenIQ app
5. From the Menu, tap Remote Monitoring
6. Select the Equipment the sensor is attached to
7. Tap the sensor to open its details
8. Scroll to the bottom and confirm the sensor ID matches the one noted in step 3
   • If it does not match, continue to Delete and Re-Add the Sensor
   • If it does match, continue below to Review Sensor Data and Signal Strength

1. Scroll to the bottom of the sensor details and tap Delete Sensor
2. Go back to Equipment Details and tap the + icon next to Attached Sensors
3. Scan the correct sensor's QR code
   • If a pop-up appears stating that KitchenIQ would like access to the camera, select allow
   • If the app says the sensor is already assigned to another piece of equipment, locate that equipment and remove the sensor before trying to add it again
4. Name the sensor and tap Save and Continue

If this resolves the issue, no further troubleshooting is required. If not, continue to Review Sensor Data and Signal Strength. 

1. At the top of the sensor details screen, check if any data has ever been posted
   • If data appears consistently, continue to step 2
   • If data is missing or sporadic, continue to Confirm Cloud Connector Status
2. Check the signal strength under Current Status
   • If signal is below 20% continue below to adjust the physical location of the Cloud Connector and sensor
   • If signal is 20% or higher, cellular connectivity is likely not the issue and will need to be further investigated–submit a support ticket

1. Check if the Cloud Connector is still online. If the LED light on your Cloud Connector is white, the Cloud Connector is online and functioning.
   • Try refreshing the KitchenIQ app screen by pulling down
   • If data still does not appear, close and reopen the app
   • If possible, check the app on another device (like a tablet or PC) to confirm if data appears there
   • If no data shows on any device, continue below to Adjust Physical Positioning of the Cloud Connector or Sensor
2. If the LED light on your Cloud Connector is Red or there is no light, the Cloud Connector may be offline. See Cloud Connector Offline or Not Reporting Consistently for further instructions.

1. Move the Cloud Connector closer to the sensor
   • If moving the Cloud Connector causes other sensors to lose signal, you may need a second Cloud Connector
2. Alternatively, reposition the sensor within the equipment to bring it closer to the Cloud Connector
3. Recheck the sensor's signal strength
   • If relocating the Cloud Connector improves connectivity and all sensors are reporting, you're good to go! If some sensors still aren't working, contact your Ecolab FSS Representative to discuss adding another Cloud Connector.