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REM Initial Setup

Asha Thomas
Asha Thomas
  • Updated

Your full guide to setting up the Remote Equipment Monitoring (REM) system: install Cloud Connectors, add Sensors, and configure equipment templates and alerts in the Ecolab KitchenIQ™ app!

To edit Remote Monitoring settings, you must have the "Edit REM" permission. For more information on different role permissions visit Edit Role Permissions.

Plan Cloud Connector and Sensor Placement

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  1. Choose a central location for the Cloud connector
    • High on a shelf, wall, or ceiling
    • Near an electrical outlet (within 5 ft)
    • Preferably near an exterior wall or window

This is a temporary location for the Cloud Connector while sensors are added to your equipment. DO NOT MOUNT the Cloud Connector at this time. Final mounting of the Cloud Connector to a wall or ceiling will happen after sensors are in place and reporting data.

  1. Identify which equipment to monitor:
    • Refrigerators, freezers, walk-ins, hot/cold holding units, etc.
  2. Decide which sensor types to install:
    • Temperature, CO2, Humidity, Barometric Pressure, Open/Close

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Download and Install the Ecolab KitchenIQ™ App

  1. Download the Ecolab KitchenIQ™ App from the Apple App Store or Google Play Store
  2. Log in using credentials provided by your Ecolab representative or corporate sponsor

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Claim the Cloud Connector in the Ecolab KitchenIQ™ App

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  1. From the Menu, tap Remote Monitoring
  2. Tap the + Add Equipment in the bottom right corner
  3. Tap Add Cloud Connector
  4. Type the name of the Cloud Connector, then tap Continue
  5. Scan the Cloud Connector's QR code
    • If a pop-up appears stating that KitchenIQ would like access to the camera, select allow
  6. Wait for the scan to complete, then a confirmation message will appear. The Cloud Connector should now show up in your equipment list

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Create Equipment Templates

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  1. From the Menu, tap Remote Monitoring
  2. Tap the gear icon in the top right corner
  3. Tap Equipment Templates
    • Three Equipment Templates already exist in the system. Tap on each template to review and confirm suitability, or modify them to best meet your needs. If you want to create more, proceed to step 4
  4. Tap the + sign in the top right corner
  5. Name the Equipment Template and select the equipment type from the dropdown list, then tap Next
  6. Tap a sensor type to input parameters for at least one sensor type (ex. Open/Closed)
    • You should configure parameters for every type of sensor used in the equipment
  7. Tap Save on the parameter configuration 
  8. Tap Create Equipment Template
    • You cannot finish creating the template without defining parameters for at least one sensor type

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Add Equipment and Sensors

When adding equipment and sensors, it is highly encouraged that you physically install each sensor immediately after completing steps 1-6 below. Physically installing each sensor immediately after it has been added to the equipment helps to ensure that the sensor isn't mixed up with other sensors during the install

To add a sensor to new equipment: 

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  1. From the Menu, tap Remote Monitoring
  2. Tap + Add Equipment in the bottom right
  3. Tap Add Equipment
  4. Name the Equipment, select a template, and enter the manufacturer, model, and serial number
  5. Tap Save and Continue
  6. The camera should activate automatically
    • If a pop-up appears stating that KitchenIQ would like access to the camera, select allow
    • Point the camera at the QR code and adjust for clarity
  7. Name the Sensor, then tap save and continue
  8. The sensor will now be listed in the equipment details
  9. With the equipment created and sensor added in the app, we recommend that you install that sensor right away
    • Installing the sensor now helps to ensure that this sensor isn't mixed up with other sensors during the install process

Newly added equipment and sensors can take 30-60 minutes to display data. If a sensor still does not display data after 60 minutes, move the Cloud Connector closer to the sensor showing No Data, and wait another 30-60 minutes to check for data again.

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To add a sensor to existing equipment: 

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  1. From the Menu, tap Remote Monitoring
  2. Search for and select the desired Equipment
  3. Tap the + icon next to Attached Sensors
  4. The camera should activate automatically
    • If a pop-up appears stating that KitchenIQ would like access to the camera, select allow
    • Point the camera at the QR code and adjust for clarity
  5. Name the Sensor, then tap save and continue
  6. The sensor will now be listed in the equipment details
  7. With the equipment created and sensor added in the app, we recommend that you install that sensor right away
    • Installing the sensor now helps to ensure that this sensor isn't mixed up with other sensors during the install process

Newly added equipment and sensors can take 30-60 minutes to display data. If a sensor still does not display data after 60 minutes, move the Cloud Connector closer to the sensor showing No Data, and wait another 30-60 minutes to check for data again.

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Preparing Surfaces for Sensor Installation

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  1. Clean the surface thoroughly with an alcohol wipe
  2. Completely dry the cleaned surface using a clean, dry disposable towel
  3. Remove the adhesive backing and affix the sensor to the clean and dry surface
  4. Firmly press and hold the sensor in place for 10-15 seconds to allow the adhesive to cure

Confirm Connectivity

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  1. From the Menu, tap Remote Monitoring to open the Equipment List
  2. Each piece of equipment with a sensor added should display sensor data to the right
    • For equipment with multiple sensors, you'll see a status summary
  3. From the Equipment List, tap on the Cloud Connector to ensure it shows signal strength above 20%

If sensor data is missing: 

  1. Sensor data may take 30-60 minutes to appear
  2. Refresh the equipment screen every 5-10 minutes until data is displayed
  3. Ensure the Cloud Connector shows a solid white LED light
  4. Check that Cloud Connector signal strength is consistently above 20%

Mount the Cloud Connector

  1. Once sensors have been added to the app, installed in your equipment, are reporting data, and signal strength is confirmed, mount the Cloud Connector using the included adhesive strips or screws

Set Up Alert Rules

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  1. From the Menu, tap Remote Monitoring
  2. Tap the gear icon in the top right corner
  3. Under Rules, tap + Create Rule

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  1. Tap Get Started
  2. Select the Roles, Teams, or Users that should be notified when the alert rule triggers
  3. Set the alert schedule to be active during the desired days and times.  
    • You can set alerts for specific shifts (day/night, weekday/weekend) or select Anytime for 24/7 alerts

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  1. Select at least one delivery method: Push, SMS, Email, and/or Robo call
    • Selected delivery methods will show a checkmark
    • You can select more than one delivery method
  2. Select the equipment and sensors this rule should monitor
  3. Enable escalations if desired
    • Escalations notify additional recipients if an alert stays active after a set delay
    • If toggled on, you will select how long the alert can remain unresolved before escalation along with repeat interval and duration, who receives the escalation, and the delivery method

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  1. Name the Alert Rule
  2. Review the Alert Rule and tap Finish to create your alert

Multiple Alert Rules can be created, and each can have one or more schedules, one or more employees or teams, and one or more notification types (in-app push, SMS text, or email). This flexibility allows you to create alert definitions tailored specifically to individuals, teams, and work schedules, and ensures that the appropriate people are notified when there is a problem to address.

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