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REM Initial Setup

Asha Thomas
Asha Thomas
  • Updated

Your full guide to setting up the Remote Equipment Monitoring (REM) system: install Cloud Connectors, add Sensors, and configure equipment templates and alerts in the Ecolab KitchenIQ™ app!

To edit Remote Monitoring settings, you must have the "Edit REM" permission. For more information on different role permissions visit Edit Role Permissions.

Plan Cloud Connector and Sensor Placement

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  1. Choose a central location for the Cloud connector
    • High on a shelf, wall, or ceiling
    • Near an electrical outlet (within 5 ft)
    • Preferably near an exterior wall or window

This is a temporary location for the Cloud Connector while sensors are added to your equipment. DO NOT MOUNT the Cloud Connector at this time. Final mounting of the Cloud Connector to a wall or ceiling will happen after sensors are in place and reporting data.

  1. Identify which equipment to monitor:
    • Refrigerators, freezers, walk-ins, hot/cold holding units, etc.
  2. Decide which sensor types to install:
    • Temperature, CO2, Humidity, Barometric Pressure, Open/Close

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Download and Install the Ecolab KitchenIQ™ App

  1. Download the Ecolab KitchenIQ™ App from the Apple App Store or Google Play Store
  2. Log in using credentials provided by your Ecolab representative or corporate sponsor

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Add Cloud Connector to the App

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  1. From the Menu, tap Remote Monitoring
  2. Tap the + icon in the top right corner
  3. Tap Add Cloud Connector
  4. Type the name of the Cloud Connector, then tap Continue
  5. Scan the Cloud Connector's QR code
    • If a pop-up appears stating that KitchenIQ would like access to the camera, select allow
  6. Wait for the scan to complete, then the Cloud Connector should now show up in your equipment list

 


 

Create Equipment Templates

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  1. From the Menu, tap Remote Monitoring
  2. Tap the gear icon in the top right corner
  3. Tap Equipment Templates
    • Three Equipment Templates already exist in the system. Tap on each template to review and confirm suitability, or modify them to best meet your needs. If you want to create more, proceed to step 4
  4. Tap the + sign in the top right corner
  5. Tap Create Equipment Template
  6. Name the Equipment Template and select the equipment type from the dropdown list, then tap Next
  7. Tap a sensor type to input parameters for at least one sensor type (ex. Open/Closed)
    • You should configure parameters for every type of sensor used in the equipment
    • Be sure to tap Save on the parameter configuration screen
  8. Tap Create Equipment Template
    • You cannot finish creating the template without defining parameters for at least one sensor type

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Add Equipment and Sensors

When adding equipment and sensors, it is highly encouraged that you physically install each sensor immediately after completing steps 1-6 below. Physically installing each sensor immediately after it has been added to the equipment helps to ensure that the sensor isn't mixed up with other sensors during the install

To add a sensor to new equipment: 

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  1. From the Menu, tap Remote Monitoring
  2. Tap the + icon in the top right corner
  3. Tap Add Equipment
  4. Name the Equipment and select a template, then tap Save and Continue
  5. The camera should activate automatically
    • If a pop-up appears stating that KitchenIQ would like access to the camera, select allow
    • Point the camera at the QR code and adjust for clarity
  6. Wait for the scan to complete, then the sensor should be listed in the equipment details
  7. With the equipment created and sensor added in the app, we recommend that you install that sensor right away

Installing the sensor now helps to ensure that this sensor isn't mixed up with other sensors during the install process

 

To add a sensor to existing equipment: 

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  1. From the Menu, tap Remote Monitoring
  2. Search for and select the desired Equipment
  3. Tap the + icon next to Attached Sensors
  4. The camera should activate automatically
    • If a pop-up appears stating that KitchenIQ would like access to the camera, select allow
    • Point the camera at the QR code and adjust for clarity
  5. Wait for the scan to complete, then the sensor should be listed in the equipment details
  6. With the equipment created and sensor added in the app, we recommend that you install that sensor right away

Installing the sensor now helps to ensure that this sensor isn't mixed up with other sensors during the install process

 


Preparing Surfaces for Sensor Installation

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  1. Clean the surface thoroughly with an alcohol wipe
  2. Completely dry the cleaned surface using a clean, dry disposable towel
  3. Remove the adhesive backing and affix the sensor to the clean and dry surface
  4. Firmly press and hold the sensor in place for 10-15 seconds to allow the adhesive to cure

 


 

Confirm Connectivity

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  1. From the Menu, tap Remote Monitoring to open the Equipment List
  2. Each piece of equipment with a sensor added should display sensor data to the right
    • For equipment with multiple sensors, you'll see a status summary
  3. From the Equipment List, tap on the Cloud Connector to ensure it shows signal strength above 20%

If sensor data is missing: 

  1. Sensor data may take 30-60 minutes to appear after installation
  2. Refresh the equipment screen every 5-10 minutes until data is displayed
  3. Ensure the Cloud Connector shows a solid white LED light
  4. Check that Cloud Connector signal strength is consistently above 20%

 


 

Mount the Cloud Connector

  1. Once sensors have been added to the app, installed in your equipment, are reporting data, and signal strength is confirmed, mount the Cloud Connector using the included adhesive strips or screws

 


 

Set Up Alert Definitions

Alert Definitions control when alerts are sent, how they’re delivered (Push, SMS, Email), and who receives them.

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  1. From the Menu, tap Remote Monitoring
  2. Tap the gear icon in the top right corner
  3. Under Alerts, tap the + icon
  4. Tap Create Alert

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  1. Enter a Name for the Alert
  2. Set the alert schedule to be active during the desired days and times.  
    • You can set alerts for specific shifts (day/night, weekday/weekend) or use the “Anytime” toggle for 24/7 alerts
  3. Tap the start or end time to adjust the schedule if needed
  4. Select at least one delivery method: Push, SMS, and/or Email
    • Selected delivery methods will show a checkmark
    • You can select more than one delivery method
  1. Tap the pencil icon next to Recipients
  2. Select the employees or groups to be notified
    • Selected employees will show a checkmark
  3. Tap Save

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