If you’ve added a Cloud Connector in the Ecolab KitchenIQ™ app and don’t see it in your Equipment list, use the steps below to confirm the setup and collect information for support if needed.
To edit Remote Monitoring settings, you must have the "Edit REM" permission. For more information on different role permissions visit Edit Role Permissions.
Re-Add the Cloud Connector
The Cloud Connector setup may not have saved properly, so repeating the process could resolve the issue.
- From the Menu, tap Remote Monitoring
- Tap the + icon in the top right corner
- Tap Add Cloud Connector
- Type the name of the Cloud Connector, then tap Continue
- Scan the Cloud Connector's QR code
- If a pop-up appears stating that KitchenIQ would like access to the camera, select allow
- Wait for the scan to complete. If no error appears, the Cloud Connector should now show up in your equipment list
- If it still does not appear, proceed to the next steps
Collect the Cloud Connector Device ID
If re-adding the device does not resolve the issue:
- Open your device's camera app (not the KitchenIQ app) and scan the Cloud Connector's QR code
- Tap the Search Prompt when it appears
- A browser will open showing a 20-character device ID. Copy or write it down.
- Submit a support ticket and provide the device ID for further assistance
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