If you’re getting alerts in the Ecolab KitchenIQ™ app for equipment that doesn’t belong to your location or looks unfamiliar, there may be a mismatch in account access or user assignment. You can follow these steps to check and resolve it.
To edit Remote Monitoring settings, you must have the "Edit REM" permission. For more information on different role permissions visit Edit Role Permissions.
Identify Where the Alert Came From
- Look at the Account Name and Equipment Name mentioned in the alert message
- If you recognize the account, confirm you have access to it in the app
- If you do have access, proceed to the next steps
- If you do not have access, ask your location manager to remove you from alerts related to that account
- If you do not recognize the account or location at all, see below to submit a support ticket.
If You Do Have Access to the Other Account
- From the Menu, tap Remote Monitoring
- Tap the gear icon in the top right corner
- Under Alerts, tap the alert that you are receiving
- Check the recipient list. If you are listed, tap the pencil icon next to recipients.
- If you are not listed as a recipient but are still receiving alerts, submit a support ticket including the alert message you received with the Account Name and Equipment Name
- Deselect yourself
- Selected recipients will be indicated by a checkmark
- Tap Save
If You Don't Recognize the Account or Equipment
- If the alert is linked to a location that’s completely unfamiliar or one you don’t have access to, submit a support request so we can investigate further.
- Provide the alert message you received
- Be sure to include the Account Name and Equipment Name from the notification
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