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Troubleshooting Syncing Employees

Erin Lavey
Erin Lavey
  • Updated

Here are some of the common issues that occur when syncing employees

You should receive an error report when syncing with payroll if there was an employee who was not able to be synced. Use the troubleshooting steps below if someone was not able to be synced:

  • Ensure the employee has an email listed in your payroll system
  • Every user must have a unique email. Ensure the employee does not share an email with another employee

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